Recurring questions already have an answer. Unusual cases come back with context.

Retail and customer service

A shop, online or on the high street, gets the same questions every day. The agent answers them by your rules, tracks orders and prepares the tricky cases, so the team keeps time for customers.

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The steps the agent takes on

In the order the work arrives. Points marked You stay with your team.

1
Recurring questions
AI agent
It answers the questions that keep coming back. Opening hours, stock, delivery times, return policy.
2
Order tracking
AI agent
It finds the order in the shop and with the carrier, and gives the customer the status.
3
Request triage
AI agent
It separates what has a known answer from what needs a person, with a summary.
4
Returns and complaints
AI agent
It gathers the order, photos and history, and drafts the reply.
You
Refunds and goodwill gestures stay with you.
5
Follow-ups
AI agent
It follows up abandoned carts and silent quotes, on the schedule you chose.
6
Customer reviews
AI agent
It reads reviews, drafts replies and flags recurring problems.

Other industries

All industries